At Make Your Lab (MYL), operated by MYL EDTECH Solutions Private Limited, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Refunds

Condition: To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
Proof of Purchase: A receipt or proof of purchase is required to process a refund.
2. Non-Refundable Items

Certain items are non-refundable, including:

Perishable goods such as certain chemicals.
Customized or special order products.
Items not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Refund Process

Initiation: To initiate a refund, please contact our customer support team at [info@makeyourlab.com] or [6306227536] within [7] days of receiving your order.
Return Authorization: Upon receiving your request, we will provide instructions for the return process and issue a return authorization if applicable.
Inspection: Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [15] days.
4. Shipping Costs

Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Exchange Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Late or Missing Refunds

If you haven’t received a refund yet:

Check Bank Account: First, check your bank account again.
Contact Credit Card Company: It may take some time before your refund is officially posted.
Contact Your Bank: There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [info@makeyourlab] or [6306227536].
6. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [info@makeyourlab.com] or [6306227536]. We will arrange for the item to be repaired, replaced, or refunded.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [6306227536] or [info@makeyourlab.com].

8. Contact Us

For any questions related to refunds or returns, please contact us:

Email: [infomakeyourlab.com]
Address:[Gorakhpur,UP]
Phone: [6306227536]
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